Posts by JimSchubert
Customer Service Is Just Foreplay [An Insurance Agent’s Book Review]
If you know me, you know that I’m all about the path of least resistance. I need step-by-step processes and visual guides. And that’s exactly what I get from Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition by Jason Cass and Brian Appleton. Even though this was…
Read MoreHow To Build An Effective Customer Referral Program
Does your agency have an effective customer referral program? One that runs on autopilot once you start it? Or as a colleague of mine calls it, “a self-licking ice cream cone”? By now you’ve learned customers don’t grow on trees. And I bet you’ve worked your butt off to build your loyal client base.…
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